Personalisation means thinking about care and support services in an entirely different way. This means starting with the person as an individual with strengths, preferences and aspirations and putting them at the centre of the process of identifying their needs and making choices about how and when they are supported to live their lives. It requires a significant transformation of adult social care so that all systems, processes, staff and services are geared up to put people first.

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Self directed assessment is a simplified assessment that is led as far as possible by the person, in partnership with the professional and focuses on the outcomes that they want to achieve in meeting their eligible needs. Assessment looks at the individual's circumstances and whole situation and takes account of the situation and needs of carers, family members and others who provide informal support. The council's duty to assess needs can be met through proportionate self-directed assessment and support planning processes, and the council is legally responsible for signing off the assessment and support plan.